Tools: Debit/Credit Cards

Benefits to Using the Credit Card

To create high-performance teams and build mutually beneficial professional relationships use the Credit Card frequently.

Scientific studies have shown that relationships built from ‘Credits’ [See card for specific actions to take to generate credits.] help improve productivity[1], student performance[2], affect the outcome of marriages[3], support creativity[4], and build trust.

[1] The Hawthorne effect – an increase in worker productivity produced by the psychological stimulus of being singled out and made to feel important.
[2] Dr. Rosenthal’s experiments showed how a teacher’s attitude toward a student affects their performance. In Pygmalion in the Classroom, l968, Rosenthal writes, “To summarize our speculations, we may say that by what she said, by how and when she said it, by her actual facial expressions, postures and perhaps by her touch, the teacher may have communicated to the children of the experimental group that she expected improved intellectual performance. Such communication together with possible changes in teaching techniques may have helped the child learn by changing his self-concept, his expectations of his own behavior and his motivation, as well as his cognitive style and skills.”
[3] Gottman, John, with Silver, Nan, Why Marriages Succeed or Fail, Simon and Schuster, New York, 1994
[4] Prince, George M., Inhibited Connection-Making in Thinking, Learning, and Relating, Unpublished paper. Copyright 2002. “From the study of the creative/learning process, we know that the essential activity is connection-making.  This process can happen through a teacher explaining something. The teacher is in charge of the process and focuses on having the person get and remember the correct answer.  Another, more effective teaching approach is known as discovery learning.  In this process, the person is led to make the connections herself, obviously a more involving and satisfying way of learning.  The emphasis is on making the correct  connections and getting the right answer.
In Field-Based managing and teaching the discovery idea is carried further.  The emphasis is still on making the correct connections and getting a right answer, and the emphasis is also on the process—the sometimes messy trial and error process necessary.  The objective is to help the person experience her own trial and erroring without evoking the anxiety of having to be instantly correct.  That fear of being “wrong” while working toward a right answer triggers anxiety and leads to avoidance of the thinking process itself—Inhibited Connection Making.”

 Potential Side Effects of Using the Debit Card

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One of the key challenges of any high-performance team is to find the balance to working effectively together. In the past “knowledge was power”. With the development of the Internet and access to more information that any one person could assimilate in their lifetime, we now live in a world where “execution is power”. The team that gets the job done first wins. The biggest barrier to creating a high-performance team is trust. Trust is made up of unconditional faith and blind confidence. It is the opposite of control. The damage due to lack of trust is underestimated in terms of productivity, creativity, and innovation. ‘Debits’ create mistrust and a vicious cycle George Prince has labeled Discount-Revenge. Use the Debit card with caution and at your own risk.


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